Returns & Exchanges

Refund policy

Faulty Items
The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please telephone us on free phone 0800 043 9338

Exclusions
Please note certain items cannot be returned, unless Your Computer Shop is at fault. Returning a gift Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Gift Cards of the value of the gift at any Your Computer Shop store within the cooling off period.

Returning Goods

Please Return Goods to the following address:

Your Computer Shop
26 Station Road,
Draycott,
Derby,
DE72 3QB

free phone
0800 043 9338

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order, Goods must be returned in their original condition, including immediate packaging, within the cooling off period. Our returns policy does not affect your statutory rights.
For further information on your statutory rights look at www.consumerdirect.gov.uk.